How do I know the CDL office received my application?

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    Systems Admin

    Hi Jennifer,

    Our customer service phone number is 615-502-4179. Our call center agents are available Monday through Friday, 8:00am to 4:30pm. Please note that our staff is small and that we often experience heavy call volumes. As a result, our hold times can be substantial.

    If you are calling to check on the status of a drivers license, you can view this information at dl.safety.tn.gov

    Thanks,

    TN CDL Office

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    Systems Admin

    It does not. However, if you submit your medical certification via the web form (see the "Submit a Request" button at the top of this page), you can track where we are in the process of filing the medical certification. Also, if you submit by email, you will receive an automatic confirmation letting you know that your medical certification has been filed.

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    Systems Admin

    Hi Tyrone,

    Our office no longer accepts faxes as of 10/12/2018. Please submit your required documentation via email (DI.CDL.MEDCERT@tn.gov) or web form (see the "submit a request" button at the top of this page).

    Regards,

    TN CDL Division

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    Systems Admin

    Certainly. We posted an announcement at the following link on 8/13/2018 (60 days in advance):

    https://www.tn.gov/safety/driver-services/commercial-driver-license.html

    When you resubmit via email, you can expect your CDL to be updated within 10 days, per FMCSA requirements.

    Regards,

    TN CDL Division

     

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    Systems Admin

    Hi Tami,

    Good question. A status of "Open" means that the ticket is in our court. We have received the request from you, someone has taken a look at it, but we're not quite done processing it. Below are the other ticket statuses for your reference:

    New = we have received the ticket, but nobody has taken a look at it.

    Pending = we have received the ticket, but we are waiting on information from you

    Solved = we have solved your problem.

    I hope this helps. Please feel free to respond to this comment if you have any further questions.

    Regards,

    TN CDL Division

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